Application Services

Overview

Application Maintenance and Support is a profound task which requires many resources. Outsourcing Application Maintenance to Idexcel frees clients from routine maintenance tasks and allows them to focus more effectively on strategic areas. Idexcel has a well-defined Application Maintenance process that allows effective capture, reporting, and resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between various groups depending on the criticality of requests.

Application Maintenance activities are governed by:

  • Well defined process
  • Robust change management
  • Tools for request management
  • SLA based results
  • Root cause analysis and resolution
VALUE PROPOSITION

Our clients have received the following key values
  • Domain knowledge and technical expertise
  • Accelerated transition process
  • Flexible global delivery model for Application Maintenance
  • Improved productivity thus reducing the cost of maintenance



Offerings

Our Application Maintenance services include:

  • Application Support
  • Application enhancements
  • Database redesign and migration
  • Conversion of certain programming languages
  • Re-design and conversion of user interfaces