Application Maintenance and Support is a profound task which requires many resources. Outsourcing Application Maintenance to Idexcel frees clients from routine maintenance tasks and allows them to focus more effectively on strategic areas. Idexcel has a well-defined Application Maintenance process that allows effective capture, reporting, and resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between various groups depending on the criticality of requests.
Application Maintenance activities are governed by: